Corporate social 'irresponsibility': are consumers' biases in attribution of blame helping companies in product-harm crises involving hybrid products? - MacEwan Users Only

Carvalho, S., Muralidharan, E., & Bapuji, H. (2015). Corporate social 'irresponsibility': are consumers' biases in attribution of blame helping companies in product-harm crises involving hybrid products?
Metadata
TitleCorporate social 'irresponsibility': are consumers' biases in attribution of blame helping companies in product-harm crises involving hybrid products?
Author(s)Carvalho, Sergio; Muralidharan, Etayankara; Bapuji, Hari
Date2015
Keyword(s)social responsibility of business, new product development, brand equity, manufactures, product recall
DescriptionIn recent years, there have been several high-profile recalls of hybrid products (those where organizations in multiple countries take part in the design, component sourcing, manufacturing, and marketing of a product). If consumers perceive a global firm to be responsible for the recall, then it will reduce their brand equity. Therefore, global firms may respond in ethically questionable ways to justify themselves to important stakeholders and avoid blame. Understanding how stakeholders attribute blame for crises involving hybrid products is important to shed light on the unethical manner in which global firms might avoid blame in such situations. The research reported here shows that in a hybrid product crisis, consumers show a bias in favor of the brand company and against the manufacturing company. This bias is more pronounced when the country of manufacture has an unfavorable image or when consumers lack familiarity with the recalled brand. Ambiguous recall announcements by companies that fail to provide a specific and clear reason for the product defect prompt consumers to assume that a manufacturing flaw caused the product defect. As a result, consumers reduce their attribution of blame for the brand company, and thus its brand equity is maintained.
Peer ReviewedYes
Type of ItemJournal Articles
DOI10.1007/s10551-014-2258-9
Publication InformationCarvalho, Sergio, Etayankara Muralidharan, and Hari Bapuji. "Corporate Social 'Irresponsibility': Are Consumers' Biases in Attribution of Blame Helping Companies in Product-Harm Crises Involving Hybrid Products?" Journal of Business Ethics 130, no. 3 (2015): 651-663. doi:10.1007/s10551-014-2258-9.
MacEwan Users Onlyhttps://library.macewan.ca/cgi-bin/SFX/url.pl/8XZ
LanguageEnglish
RightsAll Rights Reserved