Exploring new usages of journey maps: introducing the pedagogical and the project planning journey maps - MacEwan Users Only

Exploring new usages of journey maps: introducing the pedagogical and the project planning journey maps. (2018). Exploring new usages of journey maps: introducing the pedagogical and the project planning journey maps.
Metadata
TitleExploring new usages of journey maps: introducing the pedagogical and the project planning journey maps
Author(s)Sperano, Isabelle; Roberge, Jacynthe; Bénech, Pierre; Trgalova, Jana; Andruchow, Robert
Date2018
Keyword(s)journey map, visualization, design method, innovation, user experience
DescriptionJourney maps are graphical and textual representations that intend to outline an experience over time with a product, a system or a service (Kalbach 2016). In this article, we first describe how this visualization tool is used in interaction design. Secondly, through two case studies, we describe two innovative ways of using this tool. In the first case study, we present the pedagogical journey map, a journey mapping approach meant to be used by teachers as a collaborative design tool to support the creation of pedagogical activities. In the second case study, we introduce the project planning journey map, used as both a prospective and retrospective project planning tool to help student designers plan and reflect on their design process. This paper is meant to support the use of the journey map as a prospective design method by academics and practitioners (from fields such as interaction design, user experience design, prospective ergonomics, education, and engineering) addressing issues related to the design of innovative products and services.
Peer ReviewedYes
Type of ItemConference Materials
DOI10.1007/978-3-319-96071-5_90
Publication InformationSperano, Isabelle, Roberge, Jacynthe, Bénech Pierre, Trgalova, Jana, and Robert Andruchow. "Exploring New Usages of Journey Maps: Introducing the Pedagogical and the Project Planning Journey Maps." In Proceedings of the 20th Congress of the International Ergonomics Association edited by Sebastiano Bagnara, Riccardo Tartaglia, Sara Albolino, Thomas Alexander T, and Yushi Fujita, (2018) 964-982. doi:10.1007/978-3-319-96071-5_99.
MacEwan Users Onlyhttps://library.macewan.ca/cgi-bin/SFX/url.pl/9YB
LanguageEnglish
RightsAll Rights Reserved