Integration of the BPM framework and the MBNQA framework to address enhanced competitiveness

  • Title: Integration of the BPM framework and the MBNQA framework to address enhanced competitiveness
    Alternative Title: Integration of the BPM framework and the MBNQA framework to address enhanced competitiveness
    Author: Hossain, Muhammad Muazzem; Prybutok, Victor
    Year: 2008
    Keyword(s): business performance management, Malcolm Baldrige National Quality Award, innovation, competitive advantage, BPM, MBNQA
    Description: This work examines and compares the Malcolm Baldrige National Quality Award (MBNQA) model and the Business Performance Management (BPM) Framework. We use the literature in both areas to posit about the relationships among the two models and to propose a single integrated model. The intent is to provide insight that will allow maintaining organizational MBNQA initiatives while helping to create an agile organization that is capable of developing and increasing competitive advantage.
    Notes: Presented November 22-25, 2008 at the annual meeting of the Decision Sciences Institute in Baltimore, Maryland.
    Peer Reviewed: Yes
    Type of Item: Conference Materials
    Language: English

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