How to motivate and retain knowledge workers in organizations: a review of the literature

  • Title: How to motivate and retain knowledge workers in organizations: a review of the literature
    Author: Carleton, Karen
    Year: 2011
    Keyword(s): knowledge workers
    Description: With the exponential growth of information and the increasingly rapid rate of change, one of the most valuable resources in organizations today is knowledge workers. These individuals are pivotal to effective change management and organizational sustainability. Knowledge workers process, synthesize and generate knowledge in order to problem solve and innovate in organizations. Characterized by a high level of education, superior interpersonal communications skills, and exceptional information processing abilities, these employees are generally more concerned with adding value to the organization than earning a high salary. Based on the research, some ways to motivate and retain knowledge workers include: providing challenging and meaningful work, enabling learning and career development opportunities, ensuring adequate resources, recognizing contributions, and creating a supportive environment.
    Peer Reviewed: Yes
    Type of Item: Journal Articles
    Publication Information: Carleton, Karen. "How to Motivate and Retain Knowledge Workers in Organizations: a Review of the Literature." International Journal of Management 28, no. 2 (June 2011): 459-468.
    Language: English

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