Browsing by Author "Surette, Soleil"

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    Public library users: perspectives of socially vulnerable populations
    (2019) Richter, Solina; Jackson, Margot; Dashora, Pushpanjali; Surette, Soleil; Lee, L. D.; Bell, J.
    Modern public libraries strive for inclusivity. Part of this effort involves enhancing staff capacity for engaging with socially vulnerable populations. This paper presents the outcomes of a study on library use by homeless adults, one of the most vulnerable of populations. The study employed a mix of methods. Part one was quantitative: a survey of library patrons. A second, qualitative phase involved focus groups – two of which were comprised of homeless patrons. Several areas of concern and need emerged, including physical space, safety, library services, and interactions with the library staff.