Integration of the BPM framework and the MBNQA framework to address enhanced competitiveness Integration of the BPM framework and the MBNQA framework to address enhanced competitiveness

Author
Hossain, Muhammad Muazzem
Prybutok, Victor
Faculty Advisor
Date
2008
Keywords
business performance management , Malcolm Baldrige National Quality Award , innovation , competitive advantage , BPM , MBNQA
Abstract (summary)
This work examines and compares the Malcolm Baldrige National Quality Award (MBNQA) model and the Business Performance Management (BPM) Framework. We use the literature in both areas to posit about the relationships among the two models and to propose a single integrated model. The intent is to provide insight that will allow maintaining organizational MBNQA initiatives while helping to create an agile organization that is capable of developing and increasing competitive advantage.
Publication Information
DOI
Notes
Presented November 22-25, 2008 at the annual meeting of the Decision Sciences Institute in Baltimore, Maryland.
Item Type
Presentation
Language
English
Rights
All Rights Reserved