Sperano, Isabelle2018-09-102022-05-312022-05-312017Sperano, Isabelle. Review of "James Kalbach, Mapping Experiences: A Complete Guide to Creating Value Through Journeys, Blueprints, and Diagrams, O'Reilly Media, 2016." Interfaces Numériques - Interfaces Numériques 6, no. 3 (2017). https://www.unilim.fr/interfaces-numeriques/index.php?id=2667.https://hdl.handle.net/20.500.14078/1199After the success of Designing Web Navigation in 2007, James Kalbach returns with the publication of Mapping Experiences: A Complete Guide to Creating Value Through Journeys, Blueprints, and Diagrams. In this book, the author proposes an incursion, according to theoretical and practical perspectives, into the visual representation of the user experience. Specifically, he collects knowledge about what he calls the alignment diagrams, a generic expression that includes all the maps of the interaction between a user, an existing system, and an organization. The user experience is based on moving and multifaceted concepts that induce a certain complexity and representational challenges. Thus, the author wonders: how can one adequately visualize the user experience? The information ecosystem of an individual? The service chain of an organization? What are the benefits of such schematic representations?99.33 KBPDFfrAttribution-NonCommercial-ShareAlike (CC BY-NC-SA)user experienceReview