Integration of the BPM framework and the MBNQA framework to address enhanced competitiveness

Hossain, Muhammad MuazzemPrybutok, Victor2014-08-192022-05-272022-05-272008https://hdl.handle.net/20.500.14078/116Presented November 22-25, 2008 at the annual meeting of the Decision Sciences Institute in Baltimore, Maryland.This work examines and compares the Malcolm Baldrige National Quality Award (MBNQA) model and the Business Performance Management (BPM) Framework. We use the literature in both areas to posit about the relationships among the two models and to propose a single integrated model. The intent is to provide insight that will allow maintaining organizational MBNQA initiatives while helping to create an agile organization that is capable of developing and increasing competitive advantage.188.75 kbPDFenAll Rights Reservedbusiness performance managementMalcolm Baldrige National Quality Awardinnovationcompetitive advantageBPMMBNQAIntegration of the BPM framework and the MBNQA framework to address enhanced competitivenessIntegration of the BPM framework and the MBNQA framework to address enhanced competitivenessPresentation