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Exploring new usages of journey maps: introducing the pedagogical and the project planning journey maps

Faculty Advisor




journey map, visualization, design method, innovation, user experience

Abstract (summary)

Journey maps are graphical and textual representations that intend to outline an experience over time with a product, a system or a service (Kalbach 2016). In this article, we first describe how this visualization tool is used in interaction design. Secondly, through two case studies, we describe two innovative ways of using this tool. In the first case study, we present the pedagogical journey map, a journey mapping approach meant to be used by teachers as a collaborative design tool to support the creation of pedagogical activities. In the second case study, we introduce the project planning journey map, used as both a prospective and retrospective project planning tool to help student designers plan and reflect on their design process. This paper is meant to support the use of the journey map as a prospective design method by academics and practitioners (from fields such as interaction design, user experience design, prospective ergonomics, education, and engineering) addressing issues related to the design of innovative products and services.

Publication Information

Sperano, I., Roberge, J., Bénech, P., Trgalova, J., Andruchow, R. (2019). Exploring New Usages of Journey Maps: Introducing the Pedagogical and the Project Planning Journey Maps. In: Bagnara, S., Tartaglia, R., Albolino, S., Alexander, T., Fujita, Y. (eds) Proceedings of the 20th Congress of the International Ergonomics Association (IEA 2018). IEA 2018. Advances in Intelligent Systems and Computing, vol 824, pp 964–982. Springer, Cham.


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