The dual effects of organizational citizenship behavior: relationships to research productivity and career outcomes in academe

Bergeron, Diane; Ostroff, Cheri; Kriz, Tiffany; Block, Caryn

The dual effects of organizational citizenship behavior: relationships to research productivity and career outcomes in academe

Author

Date

2014

Keywords

organizational citizenship behavior, organizational effectiveness, outcome-based reward system, professional service, social exchange theories, productivity, career outcomes, resource allocation

Abstract (summary)

Organizational citizenship behavior (OCB) has been shown to be important for organizational effectiveness, yet less is known about the relationship between OCB and objective outcomes for individuals. We investigate the relationship between OCB and both short-term and longer term outcomes within the context of an outcome-based reward system. We also investigate a type of OCB specific to professional occupations, namely, professional service OCB. Using resource allocation and social exchange theories, we hypothesize that OCB directed internally to the employing organization may have a negative impact on individuals’ productivity and career outcomes while engaging in professional service OCB would be positively related to these outcomes. Results from a survey of 622 faculty members in research universities provide support for these hypotheses. Future research directions are discussed.

Publication Information

Bergeron, D. M., Ostroff, C., Schroeder, T. D., & Block, C. J. 2014. The dual effects of organizational citizenship behavior: Relationships to research productivity and career outcomes in academe. Human Performance, 27: 99-128.