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Mind the service gap: improving UNISON for public safety workers

Faculty Advisor




web applications, development, public safety workers, UNISON

Abstract (summary)

The client and community partner for this Design capstone project is UNISON, a web-based application that allows public safety organizations to effectively manage limited resources in order to proactively respond to public safety incidents. This year-long digital experience design (DXD) project allowed students to apply design thinking and the design process to solving real-world problems. The fall semester focused on defining the scope and context of the design problem. Research during this phase was conducted with UNISON and various stakeholders and included methods such as interviews, co-design sessions, and surveys. Design artifacts from these methods include affinity diagrams, various charts and tables, and a final presentation that sums up the discovered issues and opportunities for improvement. Two solutions were proposed, a redesign of the user interface and the creation of a mobile app, both of which were approved by the client to be further developed in the following term. Activities during this second phase focused on the iterative development and refinement of the proposed solutions and included methods such as prototyping, user testing, and additional co-design exercises with the client. The outcome is a product with a more intuitive and helpful user interface that has already been deployed by UNISON. Additionally, the new mobile application will benefit front-line public safety workers in particular by offering critical information at the right time and in the right place.

Publication Information



Presented on April 19, 2024 at Student Research Day held at MacEwan University in Edmonton, Alberta.

Item Type

Student Presentation



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