Nurses’ work process in an emergency hospital service

Rabelo, Simone Kroll; Lima, Suzinara Beatriz Soares de; Santos, Jose Luis Guedes dos; Costa, Valdecir Zavarese da; Reisdorfer, Emilene; Santos, Tanise Martins dos; Gracioli, Jocelaine Cardoso

Nurses’ work process in an emergency hospital service

Author

Rabelo, Simone Kroll

Lima, Suzinara Beatriz Soares de

Santos, Jose Luis Guedes dos

Costa, Valdecir Zavarese da

Reisdorfer, Emilene

Santos, Tanise Martins dos

Gracioli, Jocelaine Cardoso

Date

2020

Keywords

emergency nursing, emergency service hospital, nurse’s role, professional practice, health management

Abstract (summary)

Objectives: to analyze the nurses’ work process in an Emergency Hospital Service. Methods: a qualitative, exploratory and descriptive research conducted with 17 nurses from the emergency service of a high complexity hospital in southern Brazil. Data were collected through interviews, focus group and document analysis. Data analysis followed the thematic content analysis framework. Results: four categories emerged: Work environment characteristics; Assistance dimension; Management dimension; Care management. Final Considerations: the nurses’ work process in Emergency Hospital Service is characterized by the peculiarities of the setting, with centrality in care and care management aiming at quality care and safety to patients.

Publication Information

Rabelo, S. K., Lima, S. B. S., Santos, J. L. G., Costa, V. Z., Reisdorfer, E., Santos, T. M., & Gracioli, J. C. (2020). Nurses’ work process in an emergency hospital service. Revista Brasileira de Enfermagem, 73(5). https://doi.org/10.1590/0034-7167-2018-0923