Integration of the BPM framework and the MBNQA framework to address enhanced competitiveness
business performance management, Malcolm Baldrige National Quality Award, innovation, competitive advantage, BPM, MBNQA
This work examines and compares the Malcolm Baldrige National Quality Award (MBNQA) model and the Business Performance Management (BPM) Framework. We use the literature in both areas to posit about the relationships among the two models and to propose a single integrated model. The intent is to provide insight that will allow maintaining organizational MBNQA initiatives while helping to create an agile organization that is capable of developing and increasing competitive advantage.
Presented November 22-25, 2008 at the annual meeting of the Decision Sciences Institute in Baltimore, Maryland.
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