Department of Organizational Behaviour, Human Resources Management and Management

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https://hdl.handle.net/20.500.14078/24

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Acadly: an online platform for engaged learning
(2020) Kriz, Tiffany
Faculty and students alike can benefit from the use of educational technology yet keeping up with the latest developments can pose a challenge for busy faculty. This article reviews one tool that could be used to facilitate teaching and learning in face-to-face, hybrid, or online courses. Acadly is an online platform and mobile application providing capabilities such as automated attendance, in-page discussion threads, and participation tracking. Acadly functions similar to learning management systems yet differs in ways that some faculty and students may find appealing. The article discusses the strengths and limitations of the tool based on usage in five sections of an undergraduate organizational behavior course. Acadly appears to be useful in helping students organize their work, and in facilitating greater student engagement. A notable limitation is that it currently lacks advanced grading capabilities.
Antecedents and outcome of employee change fatigue and change cynicism
(2021) Ouedraogo, Noufou; Ouakouak, Mohammed Laid
Organisations implement changes either to address real business imperatives or to follow trends in their industries. But frequent changes in an organisation often lead to employee change fatigue and change cynicism. The purpose of this study is to investigate the impact of the change logic of appropriateness and the logic of consequences on change fatigue and change cynicism and the impact of change fatigue and change cynicism on change success.
Assets of origin? Chinese multinational enterprises amidst the Belt and Road initiative
(2020) Wang, Liang; Yan, Haifeng; Yang, Xiaohua; Ciabuschi, Francesco; Wei, William Xiaojun
This article reviews the current literature on the implications of the Belt and Road (B&R) Initiative for Chinese multinational enterprises (CMNEs) and calls for further empirical investigations of the motivations, processes, and consequences of the expansion of CMNEs into B&R countries. We posit that the rapid expansion of CMNEs in these countries indicates assets, rather than liabilities, for the county of origin. Empirical studies in this special issue provide new insights into what is “Chinese” about Chinese foreign direct investment in B&R countries and how the “assets of origin” may play a role in CMNEs' expansion in B&R countries.
Becoming a community engaged professional in management studies using relational pedagogy
(2019) Chika-James, Theresa; Salem, Tarek
Overview: Roles of community engaged professionals: Understand the concepts of community engaged scholarship. Collaborate with students and community organizations as co educators, co learners, co generators of knowledge. Integrate research, teaching and service through community engagement. Mentor students and faculty to build community engagement scholarship and portfolio. Provide leadership to advance community engagement scholarship in higher institution of learning (e.g. MacEwan University School of Business).
The caring and keeping of knowledge workers
(2014) Carleton, Karen
This article offers an overview of elements involved with enabling the performance of employees who do knowledge work.
Categorizing supervisor reflections on risks of hiring persons with disabilities
(2017) Annett, Michael
Although legislation prohibits employment discrimination related to disability such discrimination is regularly perpetuated and contributes to underemployment of persons with disabilities. I make the assertion that decision-maker's perceptions of risk shape their intention to hire, and actual hiring of, persons with disabilities. There is minimal qualitative research published regarding supervisors ' views on hiring persons with disabilities. This shortcoming is addressed though my solicitation and of supervisor reflections on hiring and declining to hire persons with disabilities. I also map these reflections to categories of risk perception to generate insight on the nature of and form of supervisor risk perceptions.
Changing professional roles in academic libraries: Structures and relationships
(2015) James, Norene; Shamchuk, Lisa; Koch, Katherine; Laplante, Denis
Investigators conducted a survey in February 2014 that captured perceptions from library technicians and librarians across Canada about the changing roles and dynamics of work relationships. Focused on results from the academic library sector, this paper will share how work responsibilities, professional roles, and relationships between the professions are perceived to be changing. Results will be of interest to academic librarians who seek evidence on changing professional roles, relationships between professions, issues of power and hierarchy in the workplace, as well as the need to mindfully reinvent organizational structures and culture.
Changing professional roles in academic libraries: structures and relationships
(2015) James, Norene; Shamchuk, Lisa; Koch, Katherine; Laplante, Denis
Investigators conducted a survey in February 2014 that captured perceptions from library technicians and librarians across Canada about the changing roles and dynamics of work relationships. Focused on results from the academic library sector, this paper will share how work responsibilities, professional roles, and relationships between librarians and library technicians are perceived to be changing, as well as provide suggestions for improving workplace culture. Results will be of interest to academic librarians and library technicians who seek evidence of changing professional roles, and relationships between professions, as well as the need to mindfully reinvent organizational structures and culture.
Changing roles of librarians and library technicians
(2015) James, Norene; Shamchuk, Lisa; Koch, Katherine
What significant changes are librarians and library technicians experiencing in their roles? A survey put forward across Canada to librarians and library technicians addressing this question was conducted in February 2014. Eight hundred eighty-two responses were obtained from librarians, defined as MLIS graduates, and library technicians, defined as graduates from a two-year library diploma program. Respondents needed to have been employed in the last two years in these roles and students of either an MLIS or LIT program were also welcome to participate. The results suggest that both librarians and library technicians perceive their roles as growing in scope and complexity and that the lines of responsibility are blurring. A majority of respondents indicated that they perceive a change in their roles in the past five years and commented on what the perceived changes were. Librarian and library technician roles may be shifting away from what may be viewed as traditional or clearly defined responsibilities and both librarians and library technicians may be taking on new tasks as well as experiencing task overlap. All library staff will need to be fluid, adaptable, and open to change. Library school curricula and workplace training need to incorporate the development of these competencies.
Choosing whom to be: theorizing the scene of moral reflexivity
(2020) Shadnam, Masoud
Descriptive studies of morality in organizations have to date been largely focused on the scene of individual decision making without paying adequate attention to other important scenes. However, an integral part of what people understand as morality is comprised of those moral norms that they appropriate in the scene of moral reflexivity, i.e. through conscious reflection, analysis, and deliberation. In this article, I bring in and integrate a diverse set of insights, primarily from the sociology of morality, to identify what contextual factors condition the moral reflexivity of organizational members, both in terms of triggering their reflexivity and in terms of orienting their thoughts. The result is an integrative framework that delineates three core dimensions representing the conditioning effect of context on individual moral reflections: Symbolic resources, attention prompts, and the existing self-concept. Finally, I discuss the implications of the offered framework for management and organization studies of moral phenomena.
Conceptualizing and operationalizing 'inclusive' talent management: four different approaches
(2023) Cadigan, Francoise; Dries, Nicky; Zelderen, Anand van
In this chapter, we identify four different approaches to inclusive TM - a concept that is increasingly advocated for by both academics and practitioners but has so far lacked clarity and actionability. The four approaches are (1) focusing on potential and strengths rather than talent and gifts, (2) increasing the size of the talent pool, (3) defining a broader range of talent domains, and (4) topgrading the entire organization. We propose that exclusive and inclusive TM (co-)exist on a continuum rather than as dichotomies and develop a decision tree for organizations and researchers to determine which custom approach might best fit their talent philosophy.
A consumer perspective of service quality in the airline industry
(2011) Hossain, Muhammad Muazzem; Ouedraogo, Noufou; Rezania, Davar
The airline Service quality has received much attention from both academicians and practitioners. Various studies have used SERVQUAL, AIRQUAL, the Kano Model, etc. for measuring the customer service quality in the airline industry. However, a review of the airline service quality literature shows a lack of research about the use of latent semantic analysis (LSA) in uncovering the underlying factors affecting the quality of service provided by the airline companies. The purpose of this study is to explore the generic service quality characteristics pertaining to the airline industry by mining the comments provided by the passengers of various airline companies across the globe. Passengers are under no pressure to express their concerns, opinions, or suggestions for improvement of service quality. Therefore, we posit that the customers’ comments are reflections of their perception of quality of service that they have already experienced. This study will help the stakeholders better understand the characteristics of service quality in the airline industry. The findings will provide managers in the airline industry with insights for managing and improving the quality of service rendered to their customers. We collected 1,069 customer comments on eleven airline companies and conducted an LSA on them to identify five factors affecting the service quality in the industry. The findings suggest that caring and friendly crews, luggage handling, in-flight meals, in-flight entertainment, and service expectation are the five critical factors of the airline service quality in the eyes of the customers.
Contemplating critique: mindfulness attenuates self-esteem and self-regulatory impacts of negative feedback
(2022) Kriz, Tiffany; Lyddy, Christopher J.; Good, Darren J.; Stephens, John Paul
Objectives: Receiving feedback is vital to learning and job performance, but this can provoke undesirable psychological responses, including loss of self-esteem and self-regulatory depletion. While mindfulness can attenuate responses to selfthreats, it is unknown if this occurs following self-esteem threats, including negative feedback. This experimental study investigates a proposed moderated mediation model of how brief mindfulness meditation may attenuate these psychological responses to negative feedback. Methods: The proposed model was tested through a randomized 2×2 factor experiment with a sample of undergraduate students (N=163). Participants completed a performance task (the Remote Associates Test), followed by an audio guided mindfulness induction (mindfulness meditation v. mind-wandering active control). After receiving randomized performance feedback, either negative or positive feedback, participants reported their state self-esteem and self-regulatory depletion. We modeled feedback as predicting self-regulatory depletion through self-esteem, and brief mindfulness meditation moderating the relationship between feedback and self-esteem, and through this infuencing the indirect relationship of feedback and self-regulatory depletion. Results: Findings provided support for the proposed moderated mediation model. Inducing mindfulness via brief meditation weakened the relationship between negative feedback and decreased self-esteem, thus contributing to lower self-regulatory depletion. Conclusions: The results provide evidence that inducing mindfulness through meditation attenuates psychological responses to negative feedback, including loss of state self-esteem and self-regulatory depletion. This adds to understanding of the intersection of mindfulness practice, the self, and practice in educational and workplace domains.
Coping with organizational layoffs: managers’ increased active listening reduces job insecurity via perceived situational control
(2021) Kriz, Tiffany; Jolly, Phillip; Shoss, Mindy
In this paper, we draw on interdisciplinary research and theorizing to posit change in managerial active listening as a lever shaping change in affective job insecurity. Specifically, drawing on transactional theory, we argue that an increase (decrease) in active listening from one’s manager should facilitate a dynamic coping process by strengthening (diminishing) perceived control. In turn, changes in perceived control should shape affective job insecurity. Using a longitudinal field study design, we collected three waves of survey data from 268 employees of a large real estate firm that was preparing for restructuring and layoffs. Consistent with our hypotheses, we found support for a mediation model in which an increase in active listening quality predicted a decrease in affective job insecurity, mediated by an increase in perceived control. Our findings suggest that in environments characterized by widespread change and impending job loss, an increase in active listening may have a ripple effect in increasing perceived control and decreasing affective job insecurity.
Deviant scrutiny methodology: applications in the war against inequality
(2020) Bocatto, Evandro; Perez-de-Toledo, Eloisa
We argue that research methodologies in management sciences often neglect the negative impact businesses may have on societies. To mitigate this problem, we suggest a deliberate integration of adjacent effects in the data collection of any topics under study. We call this approach to data sampling and collection, deviant scrutiny methodology. Deviant scrutiny can be defined as research methodology that emphasizes an integrative data collection that actively incorporates a variety of externalities into the dataset. The methodology shares three characteristics with Thomas Kuhn’s view: 1. an identified conception, metaphysics and values, viz., the approach includes externalities (i.e., sense of purpose); 2. an historical consideration focusing on emerging topics, or social facts, that affects society and organizations (i.e., sense of context); and, 3. the compulsory, by protocol, integration of evidences that challenge taken for granted assumptions and theories, and confronts the biases affecting scientific communities-of-practice (i.e., sense of awareness).
The dual effects of organizational citizenship behavior: relationships to research productivity and career outcomes in academe
(2014) Bergeron, Diane; Ostroff, Cheri; Kriz, Tiffany; Block, Caryn
Organizational citizenship behavior (OCB) has been shown to be important for organizational effectiveness, yet less is known about the relationship between OCB and objective outcomes for individuals. We investigate the relationship between OCB and both short-term and longer term outcomes within the context of an outcome-based reward system. We also investigate a type of OCB specific to professional occupations, namely, professional service OCB. Using resource allocation and social exchange theories, we hypothesize that OCB directed internally to the employing organization may have a negative impact on individuals’ productivity and career outcomes while engaging in professional service OCB would be positively related to these outcomes. Results from a survey of 622 faculty members in research universities provide support for these hypotheses. Future research directions are discussed.
Early literacy learning for future library paraprofessionals: authentic learning in library education
(2022) Mardhani-Bayne, Alvina; Shamchuk, Lisa
This article describes the professional learning around early literacy experienced by library paraprofessional students at a post-secondary institution in Canada. Students completed a survey to gauge their conceptions of early literacy at the beginning of a course on library services for children and young adults. These students then experienced hands-on, engaging course elements such as in-class discussions, guest speakers, and authentic assessments. At the conclusion of the course, students were again surveyed and were asked to identify course elements that contributed to their learning. Most students aligned with an emergent literacy approach to early literacy. While a comparison between the two surveys did not reveal a significant difference in terms of students’ conceptions of early literacy, multiple students identified the hands-on elements of the course as beneficial. The researchers conclude that providing authentic professional learning opportunities that include knowledge application reinforces learners’ conceptions about emergent literacy.
Effectiveness of human resource management practices in developing countries
(2021) Thomson, Stanley Bruce; Ouedraogo, Noufou; Horbay, Matthew; Khan, Mohammad Ashiqur Rahman
Dunning (2006) asserted that international business research focused heavily on the physical assets of organizations and nations, thus neglecting the human environment of organizations and nations. Research has shown “the most important driver for economic advancement is knowledge” and is drawn from the human environment (Zhu et al., 2011, p. 312). The human environment is defined as the “human assets (i.e. creativity leading to innovation; experience, skills and knowledge of employees) and the skills and abilities those assets possess within a given location” (Zhu et al., 2011, p. 312).Thus, how an organization, including government, manages its human resources (HR), drawn from the human environment in which it operates, will significantly impact success or failure (Barney, 2001; Kong & Thomson, 2009).We contend that although there has been a great deal of research on human resource management (HRM) as a competitive advantage for firms, there has been little work done on the analysis of HRM practices in government and its influence on a nation’s competitive advantage. In a qualitative study of a developing nation in the Caribbean we interviewed 12 senior level employees. Our analysis revealed that little attention was paid to HRM, which resulted in the ineffectiveness of the application of government policies. The data revealed that issues started with the recruitment and selection processes. This paper focuses on the recruitment and selection processes utilized by government agencies that cause institutional voids which lead to the failure to utilize public service employees as a source of competitive advantage.
Effects of employee creative problem-solving on innovation outcomes and non-financial performance: the moderating role of culture and communication
(2020) Ouedraogo, Noufou; Ouakouak, Mohammed Laid; Salem, Tarek
The purpose of this paper is to investigate the effects of employees’ creative problem-solving on organisations’ innovation outcomes, as well as the effects of innovation outcomes on organisations non-financial performance. Based on a sample of 320 participants from diverse organisations, using structural equation modelling techniques, we find that creative problem-solving does not have any effect on innovation outcomes, except with the moderating influence of an innovative culture or communication. We also find that innovation outcomes have a positive relationship with non-financial performance. We make theoretical contributions into the antecedents of innovation outcomes, while offering several practical insights for leading creative employees and managing innovation.
The elephant in the room: changing roles of librarians and library technicians
(2014) James, Norene; Shamchuk, Lisa; Koch, Katherine
The findings from current research will be presented about what librarians and library technicians would like to see in order to achieve a harmonious balance. This session will be interactive and allow for the audience to share their ideas as to how we can better understand each other’s critical role in creating a compatible environment.

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